Information from the Initial Examination is synthesized with data we have gathered over the years in our work with other healthcare clients. Our final Diagnosis is then formulated to describe the current state of the the client's culture and is part of the proposal submitted to the client by Thomas Concept.
The Treatment Plan is composed of two phases:
The three parts of the Initial Phase are:
The Initial Phase instills Opposite Strengths as a common language of communication among all stakeholders and transforms the culture into a community of aligned, engaged individuals. Thomas Concept’s goal is to equip the client with the resources it needs to maintain the culture at the end of the Initial Phase. Should the client wish to include Thomas Concept in its efforts to maintain the culture at the conclusion of the Initial Phase, Thomas Concept will submit a proposal at that time to continue with the Maintenance Phase.
Thomas Concept regularly assesses the key metrics identified in the Initial Examination. These metrics include the voluntary-turnover rate as well as patient and employee satisfaction, physician engagement, vacancy rate, number of applications for open positions, and other data that the client collects on a regular basis. These metrics are part of the online, real-time Thomas Concept Culture Dashboard™ custom designed for the client.
Thomas Concept Account Executives will create a comprehensive annual report on the state of the client culture and the progress in achieving the target objectives outlined in the Treatment Plan. This report will be available to the Board of Directors and key executives whom the CEO designates. In addition, the client will provide regular reports of pertinent metrics.
If Thomas Concept finds that there is a need to administer additional supportive activities, we do so at the appropriate time so as to keep the progress of the Transformation on track to achieve target objectives.
Thomas Concept has a wide variety of services and products to offer clients including remedial training, workshops on specific areas of interest, speaking, mediating, on-demand coaching (both peer and outside), teleclasses, books, online reports, and videos. Any or all of these services and products will be used in any area of the client which will benefit from them.
We maintain a network of relationships with other consultants and organizations with specific skills. Thomas Concept can partner with these specialists to work with specific people and/or teams at the client. All partners are well versed in the Opposite Strengths model and will reinforce the Transformation using the Opposite Strengths language.
Thomas Concept’s goal is to be involved in the total cultural health of the client. Our Transformation includes using any and all of our resources to ensure that the client becomes a Thomas Concept Sticky Organization. We strongly believe in the idea that we are successful only to the extent that the client achieves the targeted objectives that we set out to achieve.
For a complete description of the culture transformation process and a no-obligation assessment of how Thomas Concept can help your healthcare organization, please contact us.